Incident Manager Contract – 600-700 CHF/Day - Zurich

Type of Contract:
Location: Switzerland

Incident Manager Contract – 600-700 CHF/Day - Zurich


Key Skills:

–   Several years of experience within an IT operations organization.

–   ITIL certification and experience as a service-, incident- or problem manager.

–   Experienced in managing IT incidents in a global, multi-stream environment

–   Excellent interpersonal skills and a collaborative management style.

–   A demonstrated commitment to high professional ethical standards and a diverse workplace.

–   Excellent analytical- and problem solving skills in connection with a solution oriented attitude.

–   Knowledge of diverse Technology solutions and services (networks, operating systems, infrastructure components, applications)

–   Excellent communication skills that allow you to interact on all levels

–   Ability to delegate and collaborate


Your team

As part of Mission Control you will be the point of contact for everything related to the production environment.

You are part of the core team of the TOC Mission Control and you collaborate closely with the other TOC teams.

As a Mission Control representative you will lead Incident Management in Technology Operations along the defined standards and guidelines of the Incident Management framework. Working in collaboration with the different technology support organizations and business stakeholders you drive fast and reliable incident resolution and therefore, support smooth and reliable Technology Services operations. In addition to the resolution activities you ensure precise and timely incident communications to the different stakeholders.

Please contact me ASAP for more info