IT Service Delivery Manager

Type of Contract: perm
Location: Paris , France
Salary: 100,000 euro

IT Service Delivery Manager / Paris / Automotive Project

Osmii are seeking a IT Service Delivery Manager for a large automotive project based in Paris. Part of a digital connected vehicle management solution. This project will be an opportunity for you to participate in the implementation of innovative technologies, in the context of a global deployment, and in an agile development mode.

Required profile :

  • We need at least 7 years in the management of IT services ideally from an IT Services / IT Consulting environment with strong technical and commercial competence.
  • Ideally experience of the automotive sector.
  • You have technological knowledge such as DevOps, Public Clouds, Open Source software (Java OpenSDK, Docker, Kubernetes, PostgreSQL, Terraform…).
  • You will be technically minded and understand business solutions and operations.
  • International / cross boarder project experience.
  • ITIL certified or similar
  • Good knowledge of "Contract & Claim Management", profitability indicators and customer relationship management.
  • You have extensive experience in international organizations, with software development and IT operations carried out offshore.
  • Your English is fluent so that you are able to deliver presentations / meetings in English and you can also write documents.

 

You will be responsible for :

  • Quality of service (time, costs, SLAs);
  • Securing service level agreements signed with the client;
  • Monitoring the management of the service provided;
  • You continuously seek to optimize the services and processes to be provided;
  • You are responsible for the coordination between the client's teams and the operational teams;
  • You supervise the local team in compliance with the Group's strategy and processes, while ensuring the quality of service provision, including activities carried out from nearshore centers;
  • You contribute to development by actively participating in the preparation of responses to calls for tenders and in the sales / pre-sales activity;
  • You are responsible for the activity budget, and the financial performance of the profit center.

 

For more information, please contact xavier.osipczak@osmii.com

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