IT Service Delivery Manager
IT Service Delivery Manager / Paris / Automotive Project
Osmii are seeking a IT Service Delivery Manager for a large automotive project based in Paris. Part of a digital connected vehicle management solution. This project will be an opportunity for you to participate in the implementation of innovative technologies, in the context of a global deployment, and in an agile development mode.
Required profile :
- We need at least 7 years in the management of IT services ideally from an IT Services / IT Consulting environment with strong technical and commercial competence.
- Ideally experience of the automotive sector.
- You have technological knowledge such as DevOps, Public Clouds, Open Source software (Java OpenSDK, Docker, Kubernetes, PostgreSQL, Terraform…).
- You will be technically minded and understand business solutions and operations.
- International / cross boarder project experience.
- ITIL certified or similar
- Good knowledge of "Contract & Claim Management", profitability indicators and customer relationship management.
- You have extensive experience in international organizations, with software development and IT operations carried out offshore.
- Your English is fluent so that you are able to deliver presentations / meetings in English and you can also write documents.
You will be responsible for :
- Quality of service (time, costs, SLAs);
- Securing service level agreements signed with the client;
- Monitoring the management of the service provided;
- You continuously seek to optimize the services and processes to be provided;
- You are responsible for the coordination between the client's teams and the operational teams;
- You supervise the local team in compliance with the Group's strategy and processes, while ensuring the quality of service provision, including activities carried out from nearshore centers;
- You contribute to development by actively participating in the preparation of responses to calls for tenders and in the sales / pre-sales activity;
- You are responsible for the activity budget, and the financial performance of the profit center.
For more information, please contact email@example.com